Privacy Policy

Last updated: February 2026

1. Data Controller

Platin Fliesenstudio & Bau GmbH
Reininghausstraße 49
8020 Graz, Austria
Phone: +43 664 300 45 50
Email: info@platin-studio.at
Web: www.platin-studio.at

2. General Information on Data Processing

The protection of your personal data is of particular concern to us. We process your data exclusively on the basis of legal provisions (GDPR, Austrian DSG, TKG 2021). In this privacy policy, we inform you about the most important aspects of data processing on our website.

Personal data is only collected to the extent technically necessary. Under no circumstances will collected data be sold or passed on to third parties for other reasons, unless required by law.

3. Server Log Files

When you visit our website, the following data is automatically recorded by the web server and stored in server log files:

IP address of the requesting device
Browser type and version
Operating system
Referrer URL (previously visited page)
Pages accessed and time of access

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in ensuring smooth operation of the website and improving our services).

Storage duration: Log files are automatically deleted after 14 days.

4. Contact Form

When you contact us via the contact form on our website, the following data is collected:

Name
Email address
Phone number (optional)
Subject and message

Purpose: Processing and responding to your inquiry.

Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(f) GDPR (legitimate interest in responding to inquiries).

Storage duration: Data will be deleted after your inquiry has been fully processed, unless statutory retention obligations apply (up to 7 years under Austrian tax law).

5. Appointment Booking (Cal.com)

We use Cal.com (Cal.com, Inc.) for online appointment booking. When you book an appointment, the following data is transmitted to Cal.com:

Name and email address
Requested appointment
IP address and browser data (technically necessary)

Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures at your request).

Data transfer: Cal.com processes data on servers in the EU and USA. Transfer to the USA is based on the EU-US Data Privacy Framework. For more information, see Cal.com's Privacy Policy.

6. Cookies

Our website uses only technically necessary cookies:

Session cookie (sessionid): Enables basic website functionality. Deleted when the browser is closed.
CSRF cookie (csrftoken): Protects forms against misuse (Cross-Site Request Forgery). Expires with the session.

Legal basis: § 165(3) TKG 2021 (technically necessary cookies do not require consent).

No tracking, analytics, or advertising cookies are used.

7. External Services and Content

Our website integrates the following external services:

Google Fonts: For consistent display of fonts, Google Fonts (Google LLC, USA) are loaded. Your IP address is transmitted to Google in the process. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in consistent presentation). More information: Google Privacy Policy.

Content Delivery Network (CDN): We use a CDN to deliver CSS stylesheets. Your IP address is transmitted to the CDN provider. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in secure and efficient delivery of the website).

Google Maps: We link to Google Maps to display our location. The map is only accessed on external pages when you click the link – Google's privacy policy applies.

8. Your Rights

Under the GDPR, you have the following rights:

Right of access (Art. 15 GDPR): You may request information about your personal data processed by us.
Right to rectification (Art. 16 GDPR): You may request correction of inaccurate data.
Right to erasure (Art. 17 GDPR): You may request deletion of your data, provided no statutory retention obligations apply.
Right to restriction (Art. 18 GDPR): You may request restriction of processing of your data.
Right to data portability (Art. 20 GDPR): You may request that we provide your data in a structured, commonly used and machine-readable format.
Right to object (Art. 21 GDPR): You may object to the processing of your data at any time if processing is based on Art. 6(1)(f) GDPR.
Right to withdraw consent (Art. 7(3) GDPR): You may withdraw any given consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

To exercise your rights, please contact: info@platin-studio.at

9. Right to Lodge a Complaint

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the competent supervisory authority:

Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna, Austria
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at
Web: www.dsb.gv.at

10. Data Security

We use SSL/TLS encryption to protect your data. You can recognise an encrypted connection by the address bar of your browser changing from "http://" to "https://" and by the lock icon in your browser bar.

11. Changes to this Privacy Policy

We reserve the right to amend this privacy policy to adapt it to changed legal situations or changes to our services. The current version published on our website always applies.